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Booking and payment process

Our booking process is quick and easy. When you book a family story session, we will ask you a few questions about the story you want to collect, and who you want to collect it from.

We will load all the details into the booking form so you can confirm it. Before you confirm a booking, you can ask any questions you might have.

We want to make payment as easy as possible, so we offer online banking.

Once the booking is confirmed, we will call the story teller (your family member who you want the story collected from) to let them know our process and to answer their questions. We will arrange the date, time and place of the story session directly with them. If the story teller lives in Wellington, they can choose whether to have the session at home or the Ink Research Rooms. We will also send them a consent form asking permission to gather their story.

We will also send you a profile of the story collector.


Preparing for your story session

Once we have received the booking, your story collector will telephone you. Your story collector will explain the story session and answer your questions.

We will also send you a consent form asking permission for your story to be collected. Please read the consent form, and contact us before the story session, if you have questions.

Your family is interested in particular stories. You may also have other stories you would like to tell. If you are stuck and need help, check out the useful conversation starters. It’s a good idea to write some ideas down to jog your memory and keep them handy at the story session. You don’t need to write down everything, as the best stories are natural.

On the morning of your story session

Wear something comfortable for your story session. We recommend something colourful so you stand out in your video.

Choose a room for the story session that is quiet, comfortable and free of distractions. This could be a living room or kitchen. We do not recommend holding the story session outside, as this can hinder the quality of recording.

Place two chairs for you and the story collector one metre away from each other. Your story collector will help with moving furniture. Provide two glasses of water for you and the story collector, so you don’t need to get up during the story session.



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